The ServiceNow® Platform is a very powerful tool. Sooner or later each bigger customer stumbles across the question “How do I integrate my other companies or departments?”. Often enough ServiceNow® Domain Separation seems to be the solution — at first sight.
But Domain Separation in ServiceNow often is a much more complex subject — maybe more complex than it should be. There are different use cases, when you want to use something like domain separation to separate data from different parts within your corporation.
The most obvious use case is if your corporation consists of different companies, e.g. a company per country for legal reasons or a company per business area or just legal entities to spread risks.
Another use case could be different departments working within ServiceNow® and of which a few handle sensitive data that shouldn‘t be visible to the other departments.
This Whitepaper explains different approaches and also provides a link to a reference implementation.
Feel free to download it here
Whitepaper ServiceNow Data Separation
A practical alternative to Domain Separation
If you find Domain Separation is much to heavy for your actual use case after all, you can reference the article Practical Data Separation in the ServiceNow® Platform.